***Cox Brings Telephone to Five New Markets in '05
ATLANTA
March 8, 2005
Cox Communications Inc. has announced that it will bring Cox
Digital Telephone service to five new markets in 2005,
bringing the total markets served to 22 or 70 percent of Cox's
total footprint by year-end. Based on the great success Cox
has already experienced with Voice over Internet Protocol
(VoIP) technology in five of its existing telephone markets,
the company will continue to use VoIP technology for all 2005
deployments.
As the largest cable telephone service provider in the nation,
Cox's telephone business has long distinguished the company
from its peers. To date, Cox's impressive growth is evidenced
by:
-- Cox has more telephone customers than any other cable
company, with more than 1.3 million phone customers
nationwide. In 2004, Cox added approximately 317,000 telephone
customers, more than any other U.S. cable operator.
-- In some communities, such as Omaha, Neb. and Orange
County, Calif., 40 percent of consumers subscribe to Cox
Digital Telephone, and 82 percent of our phone customers elect
Cox for their long distance service as well. Companywide, Cox
has penetrated an average of 21 percent of its telephone-ready
footprint.
-- In 2003 and 2004, Cox Communications earned the highest
customer satisfaction scores for telephone service in the
Western region in J.D. Power and Associates studies - beating
entrenched Regional Bell Operating Companies and other cable
operators.
-- Our "bundled" customers, those with voice, video and
Internet, are extremely satisfied; churn - or disconnect rates
- are 41 percent lower than single-product customers.
-- Seven years of telephone experience has enabled Cox to
improve its profitability significantly, with EBITDA margins
now above 40 percent.
Cox's telephone markets include: Orange County and San Diego,
Calif.; Phoenix and Tucson, Ariz.; Omaha, Neb.; Meriden,
Conn.; Rhode Island statewide; New Orleans, Baton Rouge and
Lafayette, La.; Oklahoma City and Tulsa, Okla.; Wichita,
Kansas; West Texas (including five geographically dispersed
locations: Lubbock, Amarillo, Midland, Abilene and San
Angelo); and Hampton Roads, Roanoke and Northern Virginia.
www.cox.com
Wave Issue 0510 3/11/05 Article 3-01