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The WAVE Report on Digital Media 3D --- Media Creation --- Shared Space ---Published by 4th Wave, Inc.--- Issue #0602------------------1/13/06 |
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Top Online Retailers Suffer Drops in Holiday Customer Satisfaction
0602.2 High-Tech Hamburgers (or, is the Automat Back?)
0602.3 Intelligent Grocery Shopping
IntelliScanner Launches Kitchen Companion 100 Personal Grocery Shopping Device
0602.4 Organizational Strategies
Organizational Success Tied To Integration of Corporate Strategy and Project Management
0602.5 Battery Development
0602.6 Ethernet Standards
Ethernet Alliance Forms to Promote IEEE 802 Ethernet Technologies
0602.7 High-Speed Asian Connections
In-Stat Reports Asia Moving Full Speed Ahead on Fiber to Home and Neighborhoods
0602.8 Mac Office Support
0602.9 WAN Mobile Services
0602.10 Technology Service Ratings
0602.11 Computer Nostalgia & Hard-To-Find Stuff
Paul G. Allen Launches Web Site Dedicated to Early Computers
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0602.1 Web Retailer Problems
***Top Online Retailers Suffer Drops in Holiday Customer Satisfaction; New Data from ForeSee Results Shows Top Retailers Slipping in Shoppers' Esteem Which Could Hurt Sales in 2006
ANN ARBOR, Mich.
Jan. 10, 2006
Consumer satisfaction with virtually all of the top 40 retail websites has dropped over the holiday season according to an updated study done by ForeSee Results and FGI Research called the Top 40 Online Retail Satisfaction Index.
Launched in spring 2005 and based on the top 40 retailers as measured by revenue and reported in Internet Retailer Magazine's Top 400 Guide, the holiday update of the Top 40 Online Retail Satisfaction Index provides a comparison of online shopper satisfaction between the holidays and the rest of the year.
The study measured satisfaction among online shoppers who visited but may or may not have purchased from the retailer. ForeSee Results used the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI) to determine the scores. The ACSI is the national standard for customer satisfaction and has been proven to have a direct link with stock prices and other measures of financial performance.
Despite increased online revenues, overall satisfaction is down a significant 4% from spring '05 to Holiday '05 (from 76.7 to 73.5 to the Index's 100-point scale). While this may seem counter-intuitive, the satisfaction declines are indications that retailers are leaving money on the table as they try to navigate the delicate balance between serving the needs and meeting the expectations of two diverse online shopping audiences: regular customers and first-time or infrequent customers.
High satisfaction scores--how happy people are with all aspects of the online experience when they visit a site--have been proven to correlate directly to likelihood to return, recommend, and buy. Declining online shopping satisfaction affects not only future online revenues, but in-store revenues as well, since the research shows that the website is a strong influencer of shopping through other channels.
THE COMPANIES
Of the top 40 online retailers measured for this Index, all but four had lower customer satisfaction scores during the holidays than when they were measured in the spring.
The Leaders:
-- The highest scoring retailers among the Top 40 as measured during the holidays are: Netflix (84), Amazon (82), LLBean (80), and QVC (80). Any retailer with a score over 80 is doing something right; it is an excellent score. But each of the top 4 retailers saw their score drop, which is troubling, even if scores remain high.
The Laggards:
-- The lowest scoring sites among the top 40 are: CompUSA.com (67), Kmart (68), and Sears (68).
-- The sites with the biggest drop from Spring to the holiday season are: ToysRUs.com (10% drop), OldNavy.com (9%), Sears.com (8%), and JCPenney.com (8%).
-- 26 of the top 40 sites had scores that dropped more than 4%, which is a significant change.
Staying the course:
-- Buy.com was the only company with a rising score. They went from a 71 in Spring '05 to a 72 over the holidays.
-- 1800Flowers.com, BananaRepublic.com, and Chadwicks.com were the only sites where customer satisfaction stayed the constant.
Sites' ability to hold or improve scores is a testament to their ability to meet customer expectations and needs even with the influx of holiday shoppers with demanding shopping deadlines.
WHAT'S BEHIND THE DECLINE?
The causes of the declines can be explained by two key dynamics.
1. The arrival of first-time and infrequent visitors, and retailers failure to satisfy them. The survey data show that first-time and infrequent visitors are the least satisfied segments, with satisfaction scores 10% below more frequent site visitors.
2. Higher Holiday Expectations. Expectations are higher during the holidays than during the rest of the year, especially regarding price discounts. Price was rated the lowest of any satisfaction driver across all retail categories measured, in spite of deep discounts offered by retailers to attract customers.
Additional insights from the new research include:
-- Shopping search engines are failing to fulfill their promise to top retailers. Browsers that come to a retail website through a shopping search engine are less likely to come again, buy something, or recommend the site to a friend than if they come because of a company promotion or a referral.
-- A satisfied customer is a loyal customer. The customer segments with the highest satisfaction scores are also the most likely to purchase from the retailer again, online or offline. As retailers drive up online shopping satisfaction, they can expect to see positive impact desired behaviors like this.
-- Higher gas prices help e-tailers. More than a third of respondents said that high gas prices influenced their decision to shop online instead of in the store.
0602.2 High-Tech Hamburgers (or, is the Automat Back?)
***RoboServer Installs Self-Serve Machine for Angelo's Burgers
LAS VEGAS
Jan. 11, 2006
RoboServer Systems Corp. has announced that it has successfully completed the installation of its Line Buster Self-Serve Machine for Angelo's Burgers of Encinitas, Calif.
RoboServer's "Line Buster," so called because it will allow quick-service restaurant customers to skip lines and place their own orders by selecting a few buttons on a touchscreen kiosk, was installed in Angelo's Burgers as a pilot test and underwent a thorough debugging routine.
The announcement of the Angelo's Burgers installation was subsequent to RoboServer announcing its first agreement with a Dairy Queen franchisee for the pilot program installation of its revolutionary Self-Serve Machine. Management feels that the Angelo's Burgers installation, as well as the Dairy Queen pilot agreement, is indicative of the strong demand for self-serve technologies throughout the restaurant industry.
RoboServer's kiosk-like Self-Serve System, also known as the "Line Buster," is similar to an ATM machine or self-checkout stand found in grocery stores -- but its software systems are designed specifically for self-ordering at quick-serve restaurants. Customers can process their own orders by selecting a few buttons on the touchscreen, pay for their order with the machine's credit card processor, and pick up their order at the counter. Industry estimates show that self-serve technologies can cut customer waiting time by as much as 33%.
0602.3 Intelligent Grocery Shopping
***IntelliScanner Launches Kitchen Companion 100 Personal Grocery Shopping Device; Portable Grocery Shopping Device for the Home Builds Detailed Shopping Lists With Barcode Technology, Now Shipping With Introductory Pricing for Mac + PC
SAN FRANCISCO
Jan. 10, 2006
IntelliScanner is now shipping Kitchen Companion 100, the Company's new handheld barcode scanner and software bundle for smart grocery shopping and nutrition/recipe management.
Kitchen Companion is powered by an Internet-enabled database of over 300,000 grocery items. Simply scan the barcode on anything as it's thrown away, then download the information like a digital camera for complete details including the name, brand, category, shopping section, and size. Users can print out a categorized shopping list, or send the list to an iPod, Palm, or cell phone.
For power users, Kitchen Companion offers advanced quantity management, scan in/out capabilities, consumption history, physical location tracking, custom searching, dynamic shopping lists, and nutrition information from the USDA.
The new Kitchen Companion 100 features:
-- 1-2-3 Shopping -- Scan, Connect, Shop: Simply scan the barcodes from groceries as they're thrown away, connect the scanner to download, then view your automatic shopping list and bring it to the store.
-- Printed, iPod, Palm, and Bluetooth phone shopping list export options.
-- Advanced features for power users and dietary consultants.
-- Complete bundled package includes portable IntelliScanner barcode reader and Kitchen Companion software in one box.
Requirements & Availability
Kitchen Companion 100 is fully portable with an integrated 500 barcode memory chip, making it easy to scan groceries anywhere and download them to the computer. The scanner is Bluetooth wireless (Mac/PC) or serial (PC only), and is now available.
For more information, please visit the product web site at:
http://www.intelliscanner.com/products/kitchen/
0602.4 Organizational Strategies
***Organizational Success Tied To Integration of Corporate Strategy and Project Management; Research from PM Solutions' Center for Business Practices Reveals Strategy and Project Integration Best Practices at High-Performing Organizations
HAVERTOWN, Pa.
Jan. 10, 2006
Once corporate strategies are established, how they are executed is crucial to organizational success. According to the latest research from the Center for Business Practices (CBP), the research arm of project management consultancy PM Solutions, organizations can increase their overall success by closely integrating their corporate strategies with their project initiatives.
The CBP released these findings in its new report, "Strategy and Projects: A Benchmark of Current Best Practices." The research study polled 87 senior project management practitioners about their organizations' use of a comprehensive set of strategy and project integration best practices. These practices focus on:
-- Governance
-- Strategy Management Processes
-- Project Portfolio Management Processes
-- Program/Project Management Processes
-- Structure
-- Information Technology
-- People
-- Culture
According to study participants, the following best practices, in particular, indicate project management's likelihood to positively influence organizational success:
-- Project management is clearly established and embedded within the organization's business management structure;
-- Senior management consistently rewards successful project behaviors;
-- Program/project performance feedback is used for managing strategy execution;
-- Project management is valued throughout the organization; and
-- The company has an organizational structure - including a strategic project office, an office of strategy management, or a strategic steering committee - that is responsible for managing strategy execution.
In addition, the study found that organizations that implement these best practices perform better than average in all areas measured, and that high performers most often use best practices in governance, strategy management, and project portfolio management.
http://www.pmsolutions.com/articles/pdfs/governance/strategybenchmark.pdf
0602.5 Battery Development
***Scientific American Features mPhase Technologies Nano-Battery and Reports Progress in Bell Labs Collaboration
LITTLE FALLS, N.J.
Jan. 10, 2006
In its February, 2006 edition, Scientific American Magazine takes a detailed look at the collaboration between Lucent Technologies Bell Labs and mPhase Technologies in developing a working reserve battery prototype that relies on a nanotechnology-based architecture.
Titled, "Miniaturized Power," the four-page feature article notes that Bell Labs, where the transistor was invented, "has now become involved with the reinvention of the battery" by shrinking electrodes to nanometer scales. Featuring detailed schematics of the Bell Labs-developed nano-based architecture, the article relates the genesis of the collaboration and describes how the development team fine-tuned the design of the working model based on feedback from potential military customers like the U.S. Army Research Laboratory in Adelphi, Md.
mPhase is developing a new generation of reserve power cells, which could store reserve power for decades and generate electric current virtually on demand. The prototype battery is based on a Bell Labs discovery that liquid droplets of electrolyte will stay in a dormant state atop nanotextured surfaces until stimulated to flow, thereby triggering a reaction producing electricity. The "electrowetting" process, described in detail by Scientific American, in effect can permit precise control and activation of the batteries when required, yielding a very long shelf life. Future batteries based on this technology have the potential to deliver far longer shelf life and better storage capacity than existing battery technology.
Reprints of the article can be ordered on the mPhase website,
0602.6 Ethernet Standards
***Ethernet Alliance Forms to Promote IEEE 802 Ethernet Technologies; New Industry Alliance Supports the Advancement of All IEEE 802 Ethernet Standards
MOUNTAIN VIEW, Calif.
Jan. 10, 2006
The Ethernet Alliance, an industry group dedicated to the continued success and expansion of Ethernet technology, has announced its formation. With a scope that includes all IEEE 802 Ethernet standards, the Ethernet Alliance will serve as an industry resource and will help member companies increase acceptance and reduce time-to-market of Ethernet products by supporting the advancement of existing and emerging Ethernet technologies.
Founding members of the Ethernet Alliance are 3Com, ADC, Agere Systems, AMCC, Aquantia, Broadcom, Force10 Networks, Foundry Networks, Intel, Lawrence Berkeley Labs, Pioneer Corporation, Quake Technologies, Samsung, Sun Microsystems, Tehuti Networks, Tyco Electronics, The University of New Hampshire InterOperability Laboratory (UNH-IOL), and Xilinx.
Historically, companies that manufacture, support, or design systems based upon Ethernet technologies have formed short-term industry alliances targeted specifically for the launch of individual technologies or particular market segments. However, the scope of these projects has sometimes been too narrow, and often the alliance does not exist long enough to fulfill the project's true mission. In addition, creating alliances for individual projects is not always feasible, since companies often lack the budget and resources for multiple groups.
The Ethernet Alliance changes that paradigm. Unlike past alliances that support single IEEE 802 Ethernet projects, the Ethernet Alliance will exist for as long as it remains relevant to IEEE 802 Ethernet technology and will support IEEE 802 Ethernet projects:
-- By speeding acceptance and time-to-market for new Ethernet markets and technologies;
-- By cultivating efforts to define and develop new Ethernet technologies;
-- And by educating Ethernet users on their choices and implementations for various applications.
Moreover, the Ethernet Alliance removes the barrier of start-up and organizational issues that surround individually dedicated efforts, saving both time and money.
Activities for 2006 will focus on three key areas: Ethernet technology incubation, interoperability demonstrations and education. To promote these, the Ethernet Alliance has started the incubation process for 100 Gigabit Ethernet, has initiated efforts to demonstrate 10GBASE-T, 10GBASE-LRM and backplane Ethernet interoperability, and is planning to show Consumer Electronic applications. In addition, the Ethernet Alliance has lined up speakers on key industry panels to help communicate the vision and benefits of Ethernet technology. Some of these events include DesignCon, Interop and the Server Blade Summit. The goal is to demonstrate that new Ethernet technologies are ready for deployment and to provide insight into existing and emerging IEEE 802 Ethernet standards.
About the Ethernet Alliance
The Ethernet Alliance was created to promote industry awareness, acceptance and advancement of technology and products based on existing and emerging IEEE 802 Ethernet standards. The organization accelerates industry adoption and removes barriers to market entry by providing a cohesive, market responsive, industry voice on IEEE 802 Ethernet projects. For more information, visit
http://www.ethernetalliance.org
0602.7 High-Speed Asian Connections
***In-Stat Reports Asia Moving Full Speed Ahead on Fiber to Home and Neighborhoods
SCOTTSDALE, Ariz.
Jan. 10, 2006
Five major countries in Asia comprise the fastest developing regional broadband market including the adoption of advanced FTTX in the residential broadband market: both Fiber to the Premise/Home (FTTP/FTTH) and Fiber to the Neighborhood/Curb/Building (FTTN/FTTC/FTTB), reports In-Stat. Asia as a whole, and in particular the growing China and Australian markets, provides huge growth potential for equipment and service players to claim a slice of the growing FTTX pie, the high-tech market research firm says.
A recent report by In-Stat found the following:
-- In China, FTTC/N+ LAN is proving to be a cost-effective way to introduce broadband to homes.
-- Japan has built up high-speed network infrastructures extending fiber all the way to the home to deliver a wide array of voice, data and multimedia applications including increasingly popular VoIP service.
-- In South Korea, service providers have found that online gaming, Video-On-Demand, and e-commerce are money-making applications that are well suited to the increased bandwidth of FTTX.
The report, "Asia Pacific Embraces Residential FTTX Services" (#IN0502394ANT), covers the Fiber to the Premise/Home (FTTP/FTTH) and Fiber to the Neighborhood/Curb/Building (FTTN/FTTC/FTTB) markets in the five Asian nations that have the most activity: Australia, China, Hong Kong, Japan, and South Korea. It includes profiles of broadband providers and their FTTX strategies, and forecasts of FTTX subscribers and service revenue for each country and the region as a whole.
http://www.instat.com/catalog/bcatalogue.asp?id=238
0602.8 Mac Office Support
***Microsoft Commits to New Versions of Office for Mac
SAN FRANCISCO
Jan. 10
Microsoft Corp.'s Macintosh Business Unit (Mac BU) has announced at Macworld Conference & Expo 2006 a formal five-year agreement that reinforces Microsoft's plans to develop Microsoft Office for Mac software for both PowerPC- and Intel-based Macs. The Mac BU outlined several upcoming improvements to Entourage 2004 for Mac and said it plans to build converters to read the new Microsoft Office Open XML Formats. The commitment agreement and product announcements emphasize the cooperation between the two companies and serve as significant indicators of Microsoft's ongoing commitment to the Mac platform.
For more than 20 years, the Mac BU has collaborated with customers, other Microsoft teams and Apple Computer Inc. to deliver leading-edge productivity software. The agreement paves the way for the two companies to combine talents to meet the needs of Mac customers now and in the future.
Entourage 2004 Delivers on Customer Requests
Microsoft is putting the final touches on a number of Entourage 2004 enhancements scheduled for delivery in March 2006. Since the release of Mac OS X 10.4 (Tiger), the Mac BU has worked with Apple to enable Sync Services integration with Entourage information and data. Customers will soon be able to sync their Entourage calendar, address book, notes and tasks with handheld devices that also work with Sync Services. Support for Spotlight, another Tiger feature, will allow customers to more effectively search Entourage e-mail messages, as they are already able to do with their Office 2004 for Mac Word, PowerPoint and Excel files. The Mac BU has enhanced Smart Card technology for customers who need to send digitally signed and encrypted e-mail messages.
Messenger for Mac Meets Enterprise Needs
The Mac BU will release new features that continue to make Messenger for Mac an ideal messaging application for Mac enterprise customers. While the current version of Messenger for Mac provides more secure messaging and file transfers within the firewall, Messenger for Mac 5.1 will allow users to send files more securely to external contacts. The updated version also will be better able to determine a user's location and where to send the message if the user is logged into Microsoft Office Live Communications Server on more than one machine. In addition, IT managers will have improved control over how they save chats at an organizational level. Messenger 5.1 is expected to be released in March.
Mac BU Focuses on Cross-Platform Compatibility
Seamless cross-platform compatibility is of prime importance to Mac users and remains a key focus of the Mac BU. To ensure that Office for Mac customers receive the highest level of compatibility, the Mac BU will issue converters that let Office for Mac users read the new Microsoft Office Open XML Format. These downloadable converters will be released for current versions of Office for Mac following the availability of the next version of Office for Windows. The Mac BU partners daily with many groups at Microsoft to help ensure that its software operates smoothly with software on the Windows platform. Through this ongoing collaboration, the team is well positioned to continue identifying new and creative ways to help Mac users work smarter.
0602.9 WAN Mobile Services
***Mobile Field Service Solutions to Benefit from Adoption of Wireless Data Networks, states New AberdeenGroup Research
BOSTON
Jan. 9, 2006
While 37% of companies Aberdeen recently surveyed currently leverage wide-area wireless data networks for field service communications, another 44% plan to within the next 18 months, making wide-area wireless the leading data connectivity method for field service organizations by 2007, according to the newly published AberdeenGroup report, "The Mobile Field Service Solution Selection Report."
AberdeenGroup estimates the mobile field service solution market to experience steady growth as price-to-performance models improve and solution providers continue to develop more out-of-the-box solutions that require minimal customization. In addition, solution providers are increasingly coming to market with hosted, or on-demand deployment options, making mobile field service solutions more accessible for small and mid-size enterprises.
Service organizations that deploy mobile field service solutions in tandem with business process improvements have seen average performance gains that include:
-- 27% increase in worker productivity
-- 19% increase in customer satisfaction and retention
-- 17% increase in overall profitability, and
-- 13% increase in service revenues
The "Mobile Field Service Solution Selection Report" is a handbook for the effective assessment of mobile field service strategies and technology. It also includes frameworks to help enterprises assess their mobile field service competence, scope solution requirements, and select the best-fit solution.
To obtain a complimentary copy of this report, follow this link:
http://www.aberdeen.com/link/source.asp?cid=2461&pid=MF010906PR
0602.10 Technology Service Ratings
***High-Technology, Computer Firms Ranked on How They Treat Online Customers in Q1 2006 Online Customer Respect Study; Seen Struggling With Increasing Email Demands; Some 37% Surveyed Did Worse Than in Prior Report
IPSWICH, Mass.
Jan. 9, 2006
The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their online customers, has released findings from its First Quarter 2006 Online Customer Respect Study of the High-Technology and Computer Industry.
Overall, the High-Technology industry scored a CRI rating of 6.4, showing no change from the previous report six months ago. The best sector was Internet Services at 7.0, led by eBay with a rating of 8.4. The worst performing sector was Computer and Data Services at 6.1 despite an excellent rating for EDS with a report-best rating of 8.7. Surprisingly, 37 percent of companies reviewed received a lower rating than six months ago, a concerning trend. Just 23 percent of companies improved their performance. The most improved company was EDS, up 23 percent. NETGEAR saw its rating decrease 32 percent to record the worst trend between the reports.
Select Findings
Six companies received an Excellent rating in this report, these included EDS, eBay, Xerox, Intuit, Microsoft and Linksys. Almost a half of all companies reviewed recorded a Poor rating for Responsiveness and just four received an Excellent rating. Only 47 percent of all emails are returned within a day of being sent and almost a third had received no response at all after a month.
The top-scoring sector firms and their CRI ratings were:
Company CRI
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Electronic Data Systems Corporation 8.7
eBay Inc. 8.4
Xerox Corporation 8.3
Intuit, Inc. 8.0
Linksys A Division of Cisco Systems, Inc. 8.0
Microsoft Corporation 8.0
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For the complete table of companies and rankings, please go to
http://www.customerrespect.com/default.asp?hdnFilename=BWHiQ106.htm
0602.11 Computer Nostalgia & Hard-To-Find Stuff
***Paul G. Allen Launches Web Site Dedicated to Early Computers; PDPplanet.com Site Celebrates Historic Mainframes and Minicomputers
SEATTLE
Jan. 9, 2006
Investor, philanthropist and co-founder of Microsoft Paul G. Allen unveiled a new Web site as a resource for computer history fans and those interested in Digital Equipment Corporation (DEC) systems and XKL systems. From a PDP-8/S to a DECSYSTEM-20 to a Toad 1, Allen's collection of systems from the late 1960s to the mid-1990s preserves the significant software created on these early computers.
Via the new Web site, registered users from around the world can telnet into a working DECsystem-10 or an XKL Toad-1, create or upload programs, and run them -- essentially stepping back in time to access an "antique" mainframe. Demonstrating how computing was conducted before the convenience of today's powerful desktop, laptop and palm devices, PDP Planet will give users an appreciation of how it felt to be an early programmer.
Years before there were the pervasive PCs and Macs that are everywhere in today's homes and businesses, PDPs were important mainframe and mini computers, providing fertile ground for the researchers, programmers and hackers of the era. MIT students came up with the first video game (called "Spacewar!") on the PDP-1, which helped show the potential for computing applications beyond the traditional number-crunching activities of the day. From there, it was just a matter of time until room-size mainframes evolved into third-generation minicomputers (beginning with the PDP-8, which sold for about $16,000 but had less computing power than a 21st century calculator). It was made possible with the use of transistor and core memory technology, so some of these machines including the PDP-8 could even fit on a (large) desktop. Although still a far-cry from the laptops and small form-factor machines we all use in our everyday lives, the computing revolution had begun and there was no turning back.
Along with the forthcoming Microcomputer Gallery being created by Allen at the New Mexico Museum of Natural History and Science in Albuquerque (opening late this year), and the Computer History Museum in Mountain View, California, PDP Planet provides an important exploration of the early technology that launched a revolution.
Before co-founding Microsoft, Paul Allen honed his coding skills by teaching himself to simulate how microprocessors work using PDP-10 computers. Along with Bill Gates, Allen worked at the Computer Center Corporation in 1968 in Seattle, finding bugs and enhancing the company's PDP-10 software.
About Paul G. Allen
Investor and philanthropist Paul G. Allen creates and advances world-class projects and high-impact initiatives that change and improve the way people live, learn, work and experience the world through arts, education, entertainment, sports, business and technology. He co-founded Microsoft with Bill Gates in 1976, remained the company's chief technologist until he left Microsoft in 1983, and is the founder and chairman of Vulcan Inc. and chairman of Charter Communications. In addition, Allen's multibillion dollar investment portfolio includes large stakes in DreamWorks Animation, Digeo, Oxygen Media, real estate holdings and more than 40 other technology, media and content companies. Allen was the sponsor of SpaceShipOne, the first privately-funded effort to successfully put a civilian in suborbital space and winner of the Ansari X-Prize competition. Allen also owns the Seattle Seahawks NFL and Portland Trail Blazers NBA franchises.
Named one of the top 10 philanthropists in America, Allen gives back to the community through the Paul G. Allen Family Foundation, whose goal is to transforms individual lives and strengthens communities by supporting arts and culture, youth engagement, community development and social change, and scientific and technological innovation throughout the Pacific Northwest. Allen is also founder of Experience Music Project, Seattle's critically-acclaimed interactive music museum, the Science Fiction Museum and Hall of Fame, and Vulcan Productions, the independent film production company behind last year's unprecedented Rx for Survival: A Global Health Challenge series, Todd Haynes' critically-acclaimed feature film Far From Heaven, the 2001 Evolution series on PBS, and last year's seven-part series The Blues, executive produced by Martin Scorsese in conjunction with Allen and Jody Patton. Learn more about Allen online at
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