___________________________________________
***3Dlabs Ships Oxygen RPM
(November 16)
3Dlabs announced the availability of 3Dlabs' Oxygen RPM for Windows NT workstations. Oxygen RPM has a suggested list price of Oxygen RPM is $1,499. The card has dual RAMDACs which allows for two fully-accelerated displays with a virtual desktop running across both screens.
***Diamond Multimedia Announces New Design Win With IBM IntelliStation (November 16)
Diamond Multimedia announced that its next-generation Diamond Fire GL professional graphics accelerator will be included in future models of IBM's IntelliStation NT workstation line. The new Diamond Fire GL accelerator will be based on a new, high-performance professional graphics chipset from IBM. Shipments of the Fire GL-loaded IBM IntelliStation workstations are expected to begin in the first quarter of 1999.
***NVIDIA Announces Vanta Chip and Developer Program for Business 3D (November 16)
NVIDIA today its Vanta initiative aimed at bringing 3D graphics to the enterprise market in 1999 and beyond. This initiative includes a new graphics processor, the NVIDIA Vanta, based on the RIVA TNT core technology, and the NVIDIA Vanta business developer program. This program is designed to support the use of the 3D medium by corporate software developers and accelerate the adoption of 3D onto the mainstream corporate desktop PC.
Using RIVA TNT core technology, NVIDIA Vanta provides support for video, software and hardware DVD playback, flat panel display, and support for system management standards for the 1999 PC platform.
The Vanta Developer program is targeted at business application developers and IT decision makers. It is designed to:
--educate developers and IT professional about the value that 3D graphics can add to business communications;
--enable developers with the suitable hardware and software for development and implementation; and
--evangelize 3D applications and implementations through pilot programs as well as a newsletter and dedicated web site.
In the spring of 1999, NVIDIA is hosting business developer workshops on the development of corporate business applications. Workshop participants will receive a free Software Development Kit (SDK) that will provide source code examples, documentation, and development hardware. This will give developers their first opportunity to get hands-on experience with the NVIDIA Vanta.
Developers can register on NVIDIA's website at www.nvidia.com after January 1.
Where is the beef on this chip?
***STB Leads NVIDIA RIVA TNT Shipments
NVIDIA today that STB leads in Q3 volume shipments of NVIDIA's RIVA TNT 3D processors. This marks the second year in a row STB has led in Q3 shipments and the fifth quarter in a row STB has been NVIDIA's largest customer.
This was a worthless release. Without numbers it has little meaning.
***ATI Introduces ATI-TV Wonder
(November 16)
ATI Technologies announced the ATI-TV Wonder add-in board. Working with Rockwell Semiconductor Systems (scheduled to be spun off as Conexant Systems Inc. on December 31) ATI used the Bt829 sideport video decoder to develop the ATI-TV Wonder.
ATI-TV Wonder features include:
TV Magazine - This is where closed captioning transcripts, along with periodic images from the screen, can be saved to file to produce a printed, magazine-format version of the television broadcast.
Hot Words feature lets the PC monitor the TV for desired programming The ability to use the closed captioning stream means the ATI-TV Wonder can monitor TV for desired programs and content. When the content is broadcast, the ATI-TV Wonder notifies the user the program is on. Through a "Hot Words" feature, where the user inputs key words such as a company name or special event, the ATI-TV Wonder can notify users that specific information about the selected subject is currently on the air.
Scheduled Viewing, Channel Surf and Zoom and video wall paper are supported. Scheduled Viewing is where the PC turns on the TV for designated programming. Channel Surf, provides thumbnail previews in windows on the screen and activates sound and full screen programming with a click of the mouse.
Digital VCR allows a PC to record TV by efficiently using hard-drive space. Digital VCR uses Pentium II computers to compress video on-the-fly, as it's viewed. Up to 9 times more video can be captured, using the same amount of memory, with minimal loss of video quality. Up to 5 ½ hours of video (with audio) on a 2 gigabyte hard drive (using 176x144 video form with low quality audio) can be recorded, and then edited. Special effects can be added. Video from VHS and camcorders can be digitized and saved to recordable CDs and DVDs. The Digital VCR feature also allows users to record programming, setting the time and channel, as they would with a conventional VCR.
The ATI-TV Wonder works with any graphics board or chip (with video overlay capabilities). ATI-TV Wonder is compatible with any Pentium or Pentium II processor and plugs into any PCI slot. The ATI-TV Wonder will be available in December at the price of $99 SRP.
***NVIDIA Gets NEC Desktops win in Japan (November 16)
NVIDIA today that NEC Corporation has chosen NVIDIA's RIVA TNT 3D graphics processor for their Mate NX and VALUESTAR NX lines of corporate and consumer personal computers.
The VALUESTAR NX desktop PC is the best selling consumer desktop PC in the Japanese market.
***Optivision Announces Multi-Purpose MPEG Digital Video Products (November 16)
Optivision announced the Network Attached Codec (NAC) family of products designed as multi-purpose MPEG network video encoders for Internet and intranet applications. This video encoder enables users to integrate video into their networks.
The NAC family of products include:
· Model 3001 MPEG 1 encoder
· Model 3002 Low latency MPEG 2 encoder
· Model 3003 High Quality MPEG 2 encoderOptivision NAC products are targeted to the education, retail, government, enterprise and financial markets. Applications include distance learning, satellite broadcasting, surveillance, and video conferencing. In addition, NAC products have a built-in ability to respond remotely.
Optivision Network Attached Codec products will be available in December, 1998 both directly from the company and through the Optivision network of VAR's and systems integrators.
Pricing in the U.S. starts at $14,500. Prices in other countries may vary depending on configuration.
***Nanotechnology Advances Announced
(November 16)
Five advances in the race to the atomically-precise control of matter were announced this weekend at the Sixth Foresight Conference on Molecular Nanotechnology. From nanostructured materials to biological motors, work on new nanoscale tools and devices was presented to an international audience of over 300 in Silicon Valley. These support the movement to molecular manufacturing, molecular computing and electronics. In the longer term, nanotechnology is expected to bring atomic precision to fields ranging from medicine to manufacturing and eliminating chemical pollution. Also anticipated are superstrong, superlight materials for aerospace and ultrasmall processors for information technology.
Keynoted by Nobel Prizewinning physicist Steven Chu of Stanford, the three-day meeting brought together representatives from nanoscale projects throughout academia, national laboratories, Fortune 500 companies, and nanotechnology startups drawn from seventeen countries across four continents.
Bucky Horns:
Sumio Iijima of NEC Corporation, Japan, announced the ability to grow this class of carbon nanostructures, the next step beyond buckyballs and buckytubes.
Biopowered Nanomotor:
Carlo Montemagno of Cornell University announced success in building biological-motor powered mechanical devices. All the tools are now in place to make this happen within a living cell.
Nanomanipulator:
MinFeng Yu of Washington University generated excitement by showing the first-ever movies of interactive 3D manipulation of carbon nanotubes, using a new research device built by Zyvex LLC.
Nanotube Transistor:
Cees Dekker of Delft University of Technology, The Netherlands, presented work on buckytubes as a new kind of molecular quantum wire and a field effect nanotube transistor, called TubeFET.
Single-Molecule Tape Measure:
Mark Akeson of University of California, Santa Cruz, announced the use of a molecular pore able to electrically "read" long molecules at high speed, even differentiating among DNA bases in groups as small as five. Next goal: rapidly read DNA base-by-base.
The 1998 Feynman Prize in Nanotechnology, Theoretical, went to Ralph Merkle (Xerox Palo Alto Research Center) and Stephen Walch (ELORET at NASA Ames Research Center) for their computational modeling of molecular tools for atomically-precise chemical reactions. This year's experimental Feynman Prize was awarded to M. Reza Ghadiri of Scripps Research Institute for work in constructing molecular structures through the use of self-organization, the same forces used to assemble the molecular machine systems found in nature.
Sponsored by Foresight Institute (www.foresight.org) and Institute for Molecular Manufacturing (www.imm.org), this meeting was the sixth in the series founded in 1989.
Corporate sponsors included Sun Microsystems, Zyvex, Ford, AMP, and JEOL.
***3Dlabs Gets NEC Win
(November 17)
3Dlabs announced that NEC chosen Oxygen GMX graphics accelerator for the NEC Express Windows NT workstation. Oxygen GMX will be offered in the entire series of NEC Express workstations.
***CYCORE Builds 'VIRTUAL PRODUCTS' With CULT3D (November 16)
Cycore Computers, the Sweden-based developer of Final Effects special effects software for the film and video industry, has announced Cult3D Animation.
This is a real-time, multi-platform 3D rendering engine. The Cult3D Editor automatically generates Java code, allowing designers with little or no programming experience to create complex animations that can be viewed in real-time by even low- bandwidth systems, including 28.8 modems.
The software is supports e-commerce because it allows consumers shopping online to use all of a product's functionalities before purchasing.
The product has built-in compression and streaming and the Cult3D file format allows faster downloads and progressive viewing. Objects can be embedded into any HTML page and viewed with standard browsers. The technology is compatible with standard 3D modeling programs such as 3D StudioMax, Lightwave, and others.
***Nintendo profits dip, await Zelda rescue; Bandai
Reports end of Tamagotchi
(November 17)
Reuters reports Nintendo Co. has said its sales and operating profits dipped during the latest fiscal half-year, but predicted a rebound in the second half led by the new Legend of Zelda game software for its Nintendo64 console.
A spokesman said Japan's sluggish economy and a dearth of new hit software hurt the game maker's half-year performance, although it was focused on the all-important Christmas season as Zelda prepared to debut in Japan and in the United States. Nintendo said it had already received more than 325,000 orders for Zelda software in the United States. Sales also drew support from new variations of the popular Pocket Monsters game software, in which players find, capture and train 150 different monsters. The software has sold more than 10 million copies, the company said.
Nintendo earned a parent operating profit of 45.75 billion yen ($381 million) in the half-year to Sept. 30 on sales of 200.22 billion yen ($1.67 billion), down modestly from a profit of 48.24 billion yen ($402 million) on 203 billion yen ($1.69 billion) in sales for the year-ago period. The weak yen, however, boosted Nintendo's first-half parent current profit, which is pretax and includes non-operating income, by 28.5 percent.
For the full year to next March 31, Nintendo predicted a 6.5 percent rise in sales to 460 billion yen ($3.83 billion) and a 2.9 percent gain in parent current profit to 129 billion yen ($1.07 billion).
The spokesman said the recent strengthening of the yen, which reduces yen-based profits on dollar-denominated exports, would weigh on profits in the second fiscal half-year.
Top Japanese toymaker Bandai Co. also fell victim to a lack of new hit products in the latest fiscal half-year, reporting Tuesday a sharp drop in profits as last year's blockbuster Tamagotchi virtual-pet toy faded into memory.
Bandai's parent current profit for the half-year to Sept. 30 fell 64.98 percent year-on-year, while for the full fiscal year it expected profits to slump 50.3 percent. Bandai Managing Director Takeo Takasu told a news conference that Tamagotchi sales were down in the latest half-year from year-ago levels and that the company now had domestic Tamagotchi inventories worth millions of dollars.
***Optivision Introduces Next Generation MPEG Video Networking Solution (November 16)
Optivision announced the Pro-Series next generation MPEG video networking platform, offering video quality for the most demanding multimedia applications.
New features of the Optivision Pro-Series include improved system performance, increased video channel capacity, multi-channel audio and improved high-resolution/low-latency video quality.
The Pro-Series is compatible with Optivision's client/server software products.
Optivision's Pro-Series digital video solution offers mpegStudio Pro or mpegNet(registered) application software which offer real time and non-real time delivery of digital video information depending on which best fits their needs.
The Optivision Pro-Series is available directly from the company and through the Optivision network of VAR's and systems integrators. Pricing in the US starts at $20,000. Prices in other countries may vary depending on configuration.
http://www.optivision.com
***E-Book Systems Introduces FlipAlbum 3.0 (November 16)
E-Book Systems announced FlipAlbum 3.0, software that organizes digital images into a book-like picture album. Its three-dimensional page-flipping organization supports family picture viewing.
FlipAlbum complements such software such as Adobe PhotoDeluxe and Microsoft Picture It.
FlipAlbum incorporates:
· Page-flipping provides the viewer with an overview of the collection of images as well as a means for browsing them.
· Editing capabilities include adding text, making adjustments for brightness and contrast, image filters, special effects.
· A thumbnail overview of all images, a table of contents and indexes are automatically generated to manage, locate and e-mail pictures.
· Bookmarking allows access to specific images.
· Viewing options include page-flipping and slide shows.
· Rearranging images among albums is easy with Copy, Move, Save As, Rename and other features.
· Background music may be added, using holiday selections included with FlipAlbum or the music of the user's choice.
· FlipAlbum emails pictures to friends, family and business associates.
· FlipAlbum accepts images of any size. File formats accepted include BMP, GIF, JPG, PCX, WMF, ICO, PNG, PCD, PSD, TIF, MID, WAV, AVI. The quantity of images is limited only by the size of the user's hard drive.
· WYSIWYG print interface allows setting of desired image size for printing.
The suggested retail price is US$49.95. The software may also be obtained via E-Book Systems' website.
System Requirements: IBM PC 486 compatible or higher; Microsoft Windows 95, 98, NT. Compatibility: TWAIN interface devices. File formats: BMP, GIF, JPG, PCX, WMF, ICO, PNG, PCD, PSD, TIF, MID, WAV, AVI.
***PixelFusion - The Curtain Rises on a Company with SIMD Approach to 3D and More
A start-up company located in Bristol England has disclosed its plans to bring SIMD architecture to 3D. The result is a level of performance which could well go beyond traditional 3D pipelines. Although the legacy of the company can be traced to the work done on PixelFlow at U of North Carolina, PixelFusion has gone well beyond this technology.
The company began as a management buyout of Division also located in England. To date it has received 5m pounds in funding and is currently going for a second round in advance of its first chip. There are 40 persons in the company and it continues to grow to meet the design, test and getting to market challenges.
Pixel Fusion also recently opened offices in the US in the San Francisco Bay Area.
At the core of the design is a close coupling between an ALU and memory, which is a key attribute of the SIMD architecture. In fact, the needs of the SIMD architecture are so stringent that PixelFusion requires a level of DRAM cell access not normally available in embedded DRAM designs. In a major FAB win, UMC Group has bypassed TSMC and secured the PixelFusion FAB contract. This is likely to put UMC in a leading position in advanced embedded DRAM.
The basic design is the integration of 1,000's of ALU on one chip paired with its own memory. The chip has the normal periperial circuits including an AGP interface and multiple RAMBUS interfaces - one is not enough to get the data into and off the chip. The chip also has an internal FUZION bus to control the peripheral functions on the chip and the chip itself. The programmable microcode on the chip defines the complete personality of the chip. The initial design has 50m transistors on one chip.
The PixelFusion design results in a level of performance within the chip not yet seen in other 3D chips:
Processing Performance at Multiple Tera (1x1012) Ops/sec (8
bit Add or Multiply) LevelsInternal memory bandwidth at Multiple Tera (1x1012) Bytes/sec
LevelsSoftware based architecture which includes arbitrary
algorithms and precision in units of 8 bits andPerformance limited by die size, not architecture.
The result from a performance standpoint is significant. In typical British conservatism the performance is not quoted in the normal 3D specmanship of maximums but they state minimums. The performance includes:
Minimum Peak Polygon Rates
11M Polygons/sec.
25 pixel, 4 sample anti-aliased, Z-bufferedMinimum Sustained Polygon Rates
Multiple light-sourced, Phong shaded, Bump-mapped 1M Polygons/sec. 640x480@60Hz.
25 pixel, 4 sample anti-aliased, TrilinearThe feature set is equally as impressive:
Classic Texture MIP mapping.
Tri-linear and Bi-linear, color resolution.
Anisotropic Texture filtering.
Transparency.
Massive per sub-pixel blend/lerp performance.
Multi-pass rendering.
Mirrors, Environment mapping.
Bi-linear re-sampling of data in UMA.
Scaling and warping.
Procedural textures. Multi-sample
Anti aliasing as standard
Soft selection of pixel sub-samples
Real Phong
Actually does the math at the sub-pixel
Real Bump mapping
Actually does the math at the sub-pixel
Shadow and Light Volumes
Arbitrary numbers of Sub-pixel stencil buffers.
Volumetric rendering
3D TexturesIn another departure from today's 3D chips PixelFusion has a level of adaptability more reflective of a microprocessor than a 3D chip. Initially the market focus is on the top two markets but the chip has applications in other areas as whow below.
NT Workstation Professional Graphics.
Video and Image Processing.
High resolution printers & large format plotters.
Off-line rendering for TV and films.
Digital Television (DTV).
Cryptography.
Computer tomography (Xrays).
Speech recognition.
Scientific simulation.
System on a chip solutions for PCs.
Neural network computing.
Consumer electronics set-top boxesBecause of the flexibility of the design the company is in discussions with multiple partners interested in leveraging the chip in PC and not PC markets.
The company has a strong IP foundation with 8 patents pending and many others in process.
The current schedule includes the following:
Q2 1999 - Emulation of hardware.
Q2 1999 - Tape-out of FUZION1.
Q3 1999 - Receive first chips.
Q4 1999 - Production shipmentsBoard prices are expected to be about $3,000.
***Diamond Multimedia's delivers Micronics M280 System Board for the Sub-$1000 PC Market (November 12)
Diamond Multimedia announced an integrated Super 7 motherboard featuring onboard video and audio solutions for under $110.
The Micronics M280 is a Micro ATX solution featuring the SiS530/5595 chipset and supporting the Intel Pentium w/MMX, Cyrix MII, AMD-K6 2, and IDT WinChip C6 processors with speeds up to 450MHz. With 100MHz Front Side Bus (FSB) speeds, integrated SiS 2D/3D AGP graphics and Aureal Semiconductor's Vortex 8820 PCI sound, the Micronics M280 is an excellent choice for an entry-level multimedia Super 7 platform.
Complete with support for PC-100 SDRAM memory, the Micronics M280 features two PCI slots and one ISA slot. The new system board also provides Dual Channel PCI bus mastering EIDI with Ultra DMA/33 protocol support and two Universal Serial Bus (USB) ports. Other features include double-stacked I/O ports, Award/Phoenix BIOS on 2MB flash, and an optional system hardware monitoring device to gauge temperature and voltage levels. The Micronics M280 system board has a U.S. estimated retail price (ERP) of $109.95 and is scheduled to ship late in December to system integrators, VARs, and retail outlets worldwide.
***ESS Technology, Inc. Introduces ES4228 Chip (November 12)
ESS Technology Inc. announced the availability of its ES4228 processor for user-friendly Internet Set-Top use. The Web Browser software and e-mail applications allow the user to access the Internet with the ISP of their choice via a TV.
The ESS chip set includes the ES4227 video companion chips, the ES2890 V.90 56K modem DSP, and the ES2818 modem AFE, comes bundled with an Internet browser, e-mail applications, and set-top control software. It can display Web pages on a conventional TV and uses an IR remote control unit and an on-screen keyboard as input devices. An optional full-sized IR remote keyboard is also offered.
The ESS solution is offered in multiple configurations such as a stand-alone Web Browser System, a Web Browser with Video CD player, a Web Browser with Super Video CD player, or a Web Browser with a DVD player.
***Pinnacle Systems Ships Studio DC10plus Video Editing System (November 13)
Pinnacle Systems announced that it is now shipping Studio DC10plus, an internal PCI card video editing solution based on Pinnacle Systems' CODEC technology. Studio DC10plus shares with the Studio 400 product, Studio video editing.
Studio DC10plus allows users to capture and edit videos right at their desktops. Studio DC10plus lets users add titles, transitions, and music to their videos. Studio DC10plus is Pinnacle Systems' most cost-effective non-linear editing tool.
One can drag and drop scenes in any order with the Storyboard view and there are previews for wipes and dissolves. Studio DC10plus includes TitleDeko character generator which features 300 looks and styles. With the SmartSound software, one can create a custom musical soundtrack.
Studio DC10plus is compatible with Pentium PCs running Windows 95 or Windows 98, and will be available November of 1998, with an expected price of $229 (limited-time $30 mail-in-rebate brings price to $199).
***NetRadio Disagrees with Audio Webcaster (November 10)
NetRadio Network has challenged a number of assertions made in the media by certain competitive audio Webcasters.
Of debate are claims made regarding leadership and position in the Internet audio broadcasting industry, number of monthly site visitors/listeners and licensing timing with ASCAP/BMI. Specifically, it was claimed that another Web site audio service was "the first and largest multichannel Internet music service," with broadcasting initiated in March 1996 (a). By comparison, NetRadio Network began broadcasting its multiple channels of originally programmed audio content on Nov. 1, 1995, establishing itself as the first Internet-only radio network, a full five months earlier (NetRadio's third anniversary was officially celebrated on Nov. 6, 1998).
"NetRadio Network is truly the pioneer in providing original programming for Internet audio broadcasting," stated Jan Andersen, senior vice president, sales and marketing for NetRadio. "While we respect other Web sites' efforts to expand the field of broadcasting music on the Web, it is unfortunate that a few press releases have been issued with inaccurate information. We feel strongly that quantifiable, factual data must be communicated to all audiences in order to correct such inaccurate statements and misleading claims."
One area of claim was that another Web site was "the most visited streaming music site," and it attempted to validate this claim with a reference to "38 million monthly impressions (b)," which in fact referred to the number of monthly banner-view impressions generated.
In contrast, according to I/Pro, a division of A.C. Nielsen Research (the leading media audience measurement service in the world) which tracks Internet visit trends and overall site activity, NetRadio Network's Web site is visited at a rate of more than 3.6 million aggregate visits per month (or more than 120,000 times per day). These visits result in NetRadio Network's channels being accessed at a current rate of more than 150,000 times every day.
This other Webcaster also claimed to be "the first multichannel Internet music broadcaster to be licensed by ASCAP and BMI (a)."
According to a statement released by ASCAP on Nov. 21, 1995,http://www.ascap.com/press/nmts-112195.html
NetRadio Network, jointly with AudioNet (now Broadcast.com), became the first audio broadcaster to be licensed by ASCAP. Moreover, NetRadio has license agreements in place with ASCAP, BMI and SESAC.
NetRadio has also taken a strong, proactive stance with the RIAA to help solve licensing issues with the record labels and recording artists, and has been a leader in ensuring the rights of the artists and songwriters of the music programmed on its channels. This stance is further reinforced by NetRadio's policy to not sponsor or endorse any Web site that promotes unauthorized download and/or distribution of music over the Internet.
NetRadio Network is the first Webcaster to implement a "content-enabled" commerce (or C-Commerce) business strategy, which seamlessly integrates its diverse audio content into highly targeted online commerce opportunities.
This innovative online commerce strategy allows NetRadio listeners to simply and instantly "listen, click and purchase" whatever is being sold on their selected, individually preferred audio channel(s). NetRadio's C-Commerce Web sites currently include CDPoint
and SoftwarePoint
(a) Spinner.com news releases (Oct. 22, 1998, and Nov. 2, 1998)
(b) 24/7 Media. Inc.-Serves as third-party advertising representative for NetRadio Network, Spinner.com and Imagine Radio
***IBM Announced High Capacity Desktop PC Hard Drive (November 11)
To mark the 100th anniversary of magnetic recording, IBM has announced the world's highest capacity hard drive for desktop PCs. The first magnetic recording device was introduced in 1898 in the form of an early telephone answering machine called the Telegraphone. Other household items using magnetic recording are the tape recorder, video cassette recorder, and storage devices for computers.
IBM introduced the first hard disk drive in 1956 with a capacity of 5 megabytes. Their newest model, the Deskstar 25GP has 5,000 times the capacity with a 25-gigabyte drive, that can hold information from either a double-spaced, typed text of papers stacked 4,000 feet high, 6 full length featured films, or 20,000 digital images.
Specifications:
5,400 RPM
25.0 GB/20.3 GB
2 MB buffer size
5.56 ms average latency
195.6 Mbits/sec maximum data transfer rate
9.0 ms average seek time
10/8 GMR heads
5/4 disk platters
3.74 billion bits/square inch areal density
S.M.A.R.T. 3
ATA-4 with ULTRA ATA/66
630 gramsIBM is shipping limited quantities of the drive to PC manufactures worldwide. Distributor and reseller distribution is scheduled for Q1 1999.
***GlobeSet Makes its SET Market Certificate Authority Available (November 13)
GlobeSet, Inc. has announced the general availability of their SET Marked Certificate Authority 1.2 through its worldwide OEM partners. The GlobeSet CA 1.2 is primarily used by issuing banks and financial institutions and helps create a secure environment for Internet transactions.
The software generates, issues, and manages keys and X.509 v3 digital certificates that authenticate and certify credit card holders, merchants, and financial entities involved in a SET transaction. The software is compliant with the SET 1.0 standard and is guaranteed to interoperate with other software vendors' wallet, point of sale, and gateway applications that have received a SET mark.
GlobeSet CA 1.2 is designed to operate in a 24x7 operations center and has built-in recovery functionality in case of an electrical power outage, remote server monitoring capabilities for administrators, and the ability to issue certificates for multiple brands of payment cards.
***E-Commerce Driving Call Center Growth
(November 11)
According to a report from the PELORUS Group entitled, Call Centers: Moving Toward Multimedia, the market for call center activities will expand from $1.5 billion in 1998 to approximately $2 billion in 2002. The report states that the demand is fueled by anticipation of next generation communications platforms that fully exploit the global Internet.
The report also states that from 1998 through 2002 growth in the U.S. market in terms of number of call center systems sold will be 13.6%. The PBX-integrated call center market as measured by system shipments will have a sustained CAGR of 13.2%. The stand-alone market segment will record a CAGR of 9.4%. The PELORUS Group believes that the CO-based ACD market will experience a resurgence and have a CAGR of 36.4% through 2002.
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